RETURNS AND WARRANTY
I ordered the wrong size/color! Can I change my order?
Of course! Just let us know.
Now that I have my order, I realize (despite the obvious skill and craftsmanship that has gone into in) I would like to return it. Can I?
You can return your order! We want you to be happy with our items and if you are not, email us.
My dog also loved my order and now my order is missing bits. Any chance you can repair it?
More often than not, any physical damage done can be repaired. Let us know and we will work something out.
What if I just realize I want another color/size/style? Do you accept exchanges?
Yes we do. Just email us and we’ll straighten everything out.
What’s your warranty?
We don’t have an official warranty but if something needs to happen, just give us an email.
SHIPPING AND PRODUCTION TIME
How long before I get my order?
Current turnaround time is about 3 weeks.
What? 3 weeks? Why?
Every item we make is made-to-order. We are a two-and-a-half person business- Sam is part time, and we each wear several hats (pun somewhat intended) around here, from cutting, keeping the website up sewing, packaging, product development, all the little things, and on top of that, we have a lot of orders to fill, thank you btw. We're doing our best to stay on top of things and hope to be in a new and larger space in 2021, at that point we hope to hire a couple more local folks to get things done a bit quicker and a bit more efficiently. Thanks for your patience!
I need my order sooner. Can you do anything about that?
If you need your order by a certain date please let us know in the 'Notes' section on the order page or send us an email or give us a call: 541.525.4217.
How do I know when my order is shipped?
When we have all the items you ordered, we print your shipping label and you should receive a shipping notification with tracking info (if you had entered your email address properly).
Where's my order?
Please get in touch with email@example.com and we will get right back to you!
Randi Jo Fabrications © 2020.